Southern Highlands, Moss Vale, New South Wales 2577, Australia
Privacy Policy
Privacy Policy
Elle's Airbnb Service | Moss Vale, Southern Highlands NSW | elleairbnbs.com.au
Elle's Airbnb Service, operated by Shontelle Christopherson, respects your privacy and is committed to
handling personal information responsibly. This Privacy Policy explains how personal information may be
collected, used, stored and disclosed when you visit our website, submit an enquiry, or otherwise
communicate with us.
1. Personal information we may collect
We may collect personal information that you voluntarily provide to us, including your name, email address,
telephone number, property details, enquiry details and any other information you choose to include when
contacting us or submitting the website enquiry form.
We may also receive basic technical information associated with use of the website, such as browser type,
device information, IP address and website usage information, where this is collected by our website platform
or hosting provider.
2. How we collect information
Personal information may be collected when you complete our contact or enquiry form, contact us by email or
telephone, communicate with us about your property or requirements, or otherwise provide information
directly to us.
3. How we use personal information
We may use personal information to respond to enquiries, communicate with prospective and existing clients,
provide requested information, prepare quotes or discuss potential work, maintain business records, improve
our website and customer experience, and meet applicable legal, accounting or administrative requirements.
We do not currently process online payments through elleairbnbs.com.au.
4. Disclosure of personal information
We do not sell or rent personal information. Information may be disclosed to service providers where
reasonably necessary to operate our website or business, such as website hosting, email, IT, professional
advisers or other business support providers. We may also disclose information where required or authorised
by law.
5. Website enquiry form
Information submitted through the contact enquiry form is used for the purpose of responding to your enquiry
and, where appropriate, communicating with you about our business. Please avoid including unnecessary
sensitive or confidential information in an online enquiry.
6. Cookies and website technology
Our website platform or hosting provider may use cookies or similar technologies that are necessary for
website functionality, security or performance. If analytics, advertising pixels or additional tracking
technologies are introduced in the future, this Privacy Policy should be updated to reflect those practices.
7. Storage and security
Elle's Airbnb Service - Privacy Policy Page 1We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised
access, modification or disclosure. However, no method of electronic transmission or storage is completely
secure, and we cannot guarantee absolute security.
8. Access and correction
You may contact us if you would like to request access to personal information we hold about you or ask us to
correct information that is inaccurate, out of date or incomplete. We may need to verify your identity before
responding to a request.
9. Retention of information
We retain personal information only for as long as reasonably necessary for the purposes for which it was
collected, for legitimate business and record-keeping purposes, or as required by applicable law.
10. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy
practices or content of external websites, and you should review their privacy policies separately.
11. Australian privacy requirements
We aim to handle personal information consistently with applicable Australian privacy requirements. Whether
the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to a particular small business can
depend on its circumstances and activities. Nothing in this policy limits any privacy rights you may have under
applicable law.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or
legal requirements. The current version should be published on our website.
13. Contact us
For privacy questions, requests or concerns, please contact:
Elle's Airbnb Service
Shontelle Christopherson
Moss Vale, Southern Highlands NSW, Australia
Email: elleairs@outlook.com
Website: elleairbnbs.com.au
Copyright © 2026 Elle Airs - All Rights Reserved.
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